Shipping Policy

At Sandsign, we aim to deliver your orders swiftly and securely. Here’s everything you need to know about our shipping process:

Order Processing & Fulfillment

Order Processing Time: Once you place your order, we will begin processing it within 1-3 business days. This ensures that every item meets our quality standards.
Production Time: The production of your order typically takes 2-5 business days. As our products are crafted with care and precision, this may vary based on the item you choose.

Shipping Options

We offer both domestic and international shipping to bring Sandsign’s products directly to your door.

Domestic Shipping (India):

Estimated Delivery Time: 3-7 business days, depending on the shipping destination.
Shipping Partners: We collaborate with reliable couriers to provide you with the best delivery experience.
Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and the items in your cart.

International Shipping:

Estimated Delivery Time: 7-20 business days, depending on the country and destination.
Shipping Costs: Shipping charges will be calculated during checkout. International shipping rates may vary.
Customs & Duties: Please note that any customs duties or taxes applied by the destination country are the responsibility of the customer.

Order Tracking

Once your order has shipped, we will send you a tracking number to keep you updated on your package’s journey. You can track your order via the courier’s website.

Returns & Exchanges

We want you to be happy with your purchase. If there’s an issue with your order, we’re here to help.

Returns: Custom products are made to order, so we do not accept returns unless the product is damaged or defective.
Exchanges: If there is a sizing issue or if your product arrives damaged, please contact us within 7 days of delivery. We’ll be happy to assist with exchanges for eligible items.

Order Cancellations

Orders can be canceled within 12 hours of placing them. After this time, processing will have started, and cancellations are not possible.

Lost or Damaged Packages

If your package is lost or damaged in transit, please reach out to us immediately. We will do our best to resolve the issue, and in most cases, we’ll provide compensation based on the order’s value.

Shipping Errors

Please double-check your shipping address during checkout. We are not responsible for any delays or lost packages caused by incorrect address information. In such cases, additional shipping charges may apply for reshipping.

We are committed to providing you with the best possible service. If you have any questions or concerns about shipping, please feel free to contact us!